At ChaGayeGuru, we strive to ensure your satisfaction with our services. However, we understand that situations may arise where a refund is necessary. Please read our refund policy carefully:
Refunds will only be granted in the following circumstances:
- Non-Fulfillment of Terms and Conditions: If we fail to fulfill our own terms and conditions as outlined at the time of payment, you may be eligible for a refund. This includes situations where the service does not meet the specifications or promises made.
Conditions for Refunds:
- Request for Refund: To request a refund, please contact our customer support team within 15 days of your payment. Refund requests made after this period may not be accepted.
- Proof of Non-Fulfillment: You will be required to provide evidence or documentation demonstrating that we have failed to fulfill our terms and conditions. This may include screenshots, emails, or other relevant communication.
- Eligibility Assessment: All refund requests will be assessed on a case-by-case basis. We reserve the right to refuse refunds if we determine that the terms and conditions have been met or if the request does not meet our criteria for eligibility.
- Refund Processing Time: Once your refund request is approved, please allow 7 working days for the refund to be processed. Refunds will be issued using the same method of payment used for the original purchase.
- Exclusions: Please note that refunds will not be provided for reasons other than non-fulfillment of our terms and conditions. This includes changes in personal circumstances, dissatisfaction with the product or service, or failure to read and understand our terms and conditions before making a purchase.
If you believe you are eligible for a refund based on the criteria outlined above, please contact our customer support team at refund@chagayeguru.com. We will be happy to assist you with your request.
Please note that this refund policy is subject to change without prior notice. We encourage you to review this policy periodically for any updates or revisions.
We appreciate your understanding and cooperation regarding our refund policy.